Conduct in the Fire Station

Section 1 - ADMINISTRATIVE

PURPOSE:

• To establish standards to maintain a good image of the Fire Department without depriving the public of the opportunity of visiting the fire station to conduct business or familiarize themselves with the Fire Department.

PROCEDURE:

Access

• Maitland Fire Rescue Stations are public buildings for the purpose of conducting Department business on a twenty-four (24) hour basis. No person shall be denied entry into the Fire Station at any time for the purpose of conducting such business.
• Department business, involving the public, shall be conducted only in the areas of the station provided for that purpose (i.e.: Reception area; treatment rooms; Administrative Offices on 3rd floor; Battalion Chief and Lieutenant offices, etc). All other areas of the Fire Station shall be termed “OFF LIMITS” to the public with the exception of guided tours or as authorized at any reasonable time of the day light hours.

Guests

• Guests – (For the purpose of this policy) is defined as a visitor other than for the purpose of conducting Fire Department business which may include family or personal friends.
• Guests are welcome at any reasonable hour of the day, in the Fire Station, but shall not be permitted in the station later than 22:00 hours.
• The Shift Battalion Chief may grant use of the dining area for special occasions, such as Christmas, Thanksgiving, Birthdays, etc.
• The presence of guests in the Fire Station shall not disrupt or prevent the ongoing activities of daily operations.

Personal Conduct

• Many occasions arise when on-duty personnel receive phone calls of a personal nature. The employee shall make all efforts to keep these calls to a minimum, particularly during business hours. Phone calls, after 22:00 hours should be discouraged except for extremely urgent matters.
• Employee’s conduct should be professional at all times, especially in the presence of the public. (i.e.: No foul language, rude behavior, etc.)

Bunk Room Standards

• During business hours the door is open (except for St45), the room light is off, and the lamp on
• Guests are not permitted in bunkrooms.

Public Information Binder

• All public information request are to be referenced using the Public Information binder located at each station.

Equipment Hoist St45

• The equipment hoist at St45 is for loading and unloading equipment from the mezzanine to the bay floor. At no time shall a person ride in the hoist basket.