View source for Emergency Calls Received at the Station

==Section 2 - EMERGENCY OPERATIONS==
===240.05 Emergency Calls Received at Station===

===PURPOSE:===
To establish a guideline for Fire/Rescue personnel to follow when calls for emergency assistance are received at the Fire Station.

===PROCEDURE:===
* Always speak in a calm, distinct and competent voice.
* Take charge of the conversation. After the initial exchange, determine the needs of the calling parties, stop any superfluous conversation and get the facts as quickly as possible.
* Ask questions. Take all the information pertaining to the call and write them down. Do not leave details to memory.
* Obtain the following:
**Name of the caller
**Address of the incident
**Nature of the incident
**Call back phone number
* If the caller indicates they may be in a dangerous situation, such as inside a structure that is on fire, instruct them on the proper way of exiting the building.
* Have the caller hang up the phone and call 911.
* Notify Tac 1 of the call and report a “still alarm” – follow the procedure outlined for “still alarms” in SOG 240.01.
* If you receive a call for an emergency in another agency’s jurisdiction which is not covered by OCFRD’s communication center; call OCFRD communications and notify them of the emergency. Orange County will forward the call to the appropriate jurisdiction.

[[Category:Fire Operations - Communications]]